GDPR Privacy Notice for Patients

This notice is to advise you about some important updates to our Fair Processing (Privacy) Notice.

We are updating our Fair Processing Notice in accordance with the GDPR Regulations to clarify how we collect, share and retain personal data, including;

  • What personal information we hold
  • How we use your personal information
  • How we share information and our Partner Organisations
  • How we keep your information secure
  • Your rights
  • Use of cookies on our website
  • Objections and Further information

You can read our Fair Processing Notice in Full below as it provides more details on how we manage your information.

Fair Processing Notice

This Fair Processing Notice will explain how we collect, use and protect your personal information. If you have any queries, please contact our Data Protection Controller Liz Brimacombe.

What personal information we hold about you

  • Name, address, date of birth, gender, contact information including telephone number and email address
  • Details of people living in your household
  • Clinical consultation entries, either face-to-face or on the telephone
  • Relevant information from people who care for you such as relatives and carers
  • Your current and past medical history (e.g. medical problems, investigations, medication)
  • Documents from other NHS organisations relating to your health
  • Your current and past referrals

How we use your information

  • We collect and hold data about you for the purpose of providing safe and effective healthcare. This allows us to provide a good basis for all health decisions we make.
  • It allows us to provide the most appropriate care for you
  • NHS Health Records may be electronic, on paper or a mixture of both
  • Your information may be used to help with research or clinical audit
  • To respond to your queries, compliments and complaints

How we share information

  • Your information may be shared with other NHS Organisations in relation to your healthcare and to audit services.
  • Your information may be shared with outside organisations in relation to your healthcare.
  • Your information may be shared to help investigate and complaints or concerns you have about your healthcare.
  • Some information is held centrally for statistical purposes. In these instances, strict measures are in place to ensure individual patients cannot be identified.

Our Partner Organisations

  • NHS Trusts
  • Independent contractors such as dentists, opticians and pharmacists
  • Private sector providers
  • Voluntary sector providers
  • Ambulance trusts
  • Clinical Commissioning Groups
  • Health and Social Care Information Centre (HSCIC)
  • Local authorities
  • Education services
  • Fire and rescue services
  • Police
  • Other data processors

How we keep your information secure

  • All staff are DBS checked upon commencing employment
  • All staff are trained in their responsibilities to protect your information
  • All access to our systems is password protected
  • Information is not shared with unauthorised bodies

We maintain a duty of confidentiality to you at all times. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances or where the law requires information to be passed on.

We also ensure that the information we hold is kept in secure locations, restrict access to information to authorised personnel only and protect personal and confidential information held on equipment.

Your rights

  • To obtain access and copies of your medical records
  • To request information is corrected if it is factually incorrect
  • To have information updated where it is no longer accurate
  • To withdraw consent for information sharing

Use of Cookies on our website

We use Analytical software on our website to anonymously track how visitors interact with this website. This includes identifying:

  • the pages visited on our website
  • how long the visitor spends on each page on our website
  • how visitors got to our website
  • what visitors click on while visiting our website

We do this to help make sure our website is meeting the needs of visitors and help us make improvements, for instance improving site search. We don’t use cookies to track the identity of visitors or the information they have entered into the site.

You give us consent to using cookies for analytic purposes if you continue to use our website site. Alternatively, you can switch off cookies in your browser and the site will still work normally.


Should you have any concerns about how your information is managed by Adelaide and St Levan Surgery, please contact the Data Controller. If you are still unhappy following a review by the GP practice, you can then complain to the Information Commissioners Office (ICO) via their website ( ).

If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you do not need to do anything. If you have any concerns about how your data is shared then please contact the practice.

Further Information

  • Our Data Controller is our Managing Partner – Liz Brimacombe
  • Our Data Protection Officer for Devon is Bex Lovewell, email: [email protected]
    Mailing Address:
    Sentinel Healthcare South West Community
    c/o Express Deagnostics & Treatment Services
    6 Research Way, Plymouth, Devon, PL6 8BU
  • Our organisation is registered with the Information Commissioner. Our registration number is Z7470262 and can be viewed on the register of data controllers at
  • For independent advice, please contact the Information Commissioners Office on 0303 123 1113, text phone 01625 545860 or email: [email protected]