Comments, Suggestions and Complaintslogo

Comments and Suggestions

We are continually seeking to improve our services. If you have any comments, suggestions or complaints please speak or write to the Practice Manager. Occasionally things do not go as smoothly as we would like. This is often due to matters beyond our control, such as emergencies. Please read the leaflet below for further information:

Patient Complaints Leaflet Jan 2019


If you have a complaint the quickest and easiest way is to tell the person who is actively involved in your care, who might be able to rectify the situation straight away. We have a special form we complete and the issue is dealt with within 24 hours.

If you are still not satisfied with the service ask for a complaint pack at reception. It gives you a leaflet which explains how to make a complaint.

You can write to the Office Manager or telephone her.
Or you can ring the National Contact Centre (NCC):
Tel: 0300 311 2233
Email: [email protected]
NHS England
PO Box 16738
B97 9PT

If you are dissatisfied with the outcome of a complaint you can contact the Parliamentary and Health Service Ombudsman. All this information is in the pack.

If you remain dissatisfied with the response to your complaint, you have the right to forward your complaint directly to:
The Patient Advice & Liaison Service (PALS) based at Derriford hospital
Tele No: 0845-155-8123
E-mail [email protected]

Care Quality Commission (Complaints Team)
St Nicholas Building
St Nicholas Street
Newcastle Upon Tyne

E-mail [email protected]

The complaints procedure should ensure all complaints are dealt with swiftly and fairly and hopefully to the satisfaction of all concerned.
Download our PALS Leaflet Please also download a recent update on PALS and Complaints Services Update